“Delivering quality day in, day out, calls for serious drive and passion. I'm glad to report that I see a lot of that around here, despite the challenging times - let's work hard to keep this alive!” (Lucy Hurst-Brown, Chief Executive)
At Brandon Trust, ‘quality’ has been identified as one of our seven key performance indicators, in the ‘Making a Mark’ 2011-2016 Strategy
This means that we want to achieve excellent quality in every aspect of our work, but especially in the delivery of services to the people we support. They will decide what good quality is to them, because as ‘beauty is in the eye of the beholder’, ‘quality is in the experience of the consumer’.
A detailed plan of how we plan quality service delivery is described in a Healthcare Quality Improvement Partnership (HQIP) case study and, in a more fun way, in a video made by our Cornwall team.
At Brandon Trust we also run, every year, our very own Staff Awards, where the best teams in seven different categories are publicly recognized and celebrated.
Our Quality Assurance Manager is an integral member of the Executive Management Team, thus ensuring that ‘quality’ permeates every aspect of our work.