Annual survey
At Brandon, we’re committed to providing high-quality support. We can only be certain of getting it right by listening to the people we support and not being afraid to change and improve things that could be better. That includes how we survey.
The aim is to make sure we gather feedback from lots of people who receive different kinds of support. We also wanted to make sure that the survey was as accessible as possible, so that we heard from people who communicate in different ways.
How does the survey work?
A multiple-choice survey was sent out to people we support so they could comment on the quality of their service. Participants had the choice of answering the survey online or a paper survey. There were five main themes relating to support teams, home life, people doing their favourite things, independence, and health.
Who participated in the 2022 annual survey?
Approximately 13% of the people we support and 20% of family and friends participated in the 2022 annual survey.
What did we find out?
We gave people a series of questions and statements, which we asked them to agree or disagree with (on a sliding scale). Check the headings below to discover some of the results.
What people we support told us
How would you rate the service you receive?
91% of the people we support who responded to the survey, described their service from Brandon as 'fantastic' or 'good'.
I get to see family and friends
91% of people we support who responded to the survey, agreed or strongly agreed with this statement.
I know and trust my support team
97% of people we support who responded to the survey, strongly agreed or agreed with this statement.
I feel like I have choice and independence in my life
93% of people we support who responded to the survey, agreed or strongly agreed with this statement.
I get to try and experience new things
93% of people we support who responded to the survey, agreed or strongly agreed with this statement.
I feel confident that staff will listen and help me if things go wrong
96% of people we support who responded to the survey, agreed or strongly agreed with this statement.
What family members and friends told us
How would you rate the service your family member or friend receives from Brandon?
94% of family and friends surveyed, described the quality of support their relative or friend receives from Brandon as 'exceptional' or 'good'.
I am kept up to date
94% of family and friends who responded to the survey, agreed or strongly agreed with this statement.
I know who to contact for information
96% of family and friends who responded to the survey, agreed or strongly agreed with this statement.
I believe Brandon has a person-centred approach
94% of family and friends who responded to the survey, agreed or strongly agreed with this statement.
I would recommend Brandon Trust
83% of family and friends who responded to the survey, agreed or strongly agreed with this statement.
My friend or family member has the support they need
92% of family and friends who responded to the survey, agreed or strongly agreed with this statement.
Summary
The feedback we received from this survey was overwhelmingly positive. Where it wasn’t as good as we would like, we are following up directly on what people told us to make the improvements we need to.
The results tell us that people we support are experiencing choice and control in their lives and that teams are working in a person-centred way. Staff also understand the importance of advocating for people and supporting them to have new experiences.
People we support and their families are concerned about staffing and the impact this has on support. However, people we support say they still feel they have a trusting relationship with their support team.
Family members and friends feel that the support provided by our teams is good, and their relative or friend is happy, well looked after, and safe.
Having friends and being able to socialise is a big priority.
People we support say they want more paid employment and opportunities to learn new skills. They also want increased independence in the community, with a focus on transport and road safety. Our new five-year strategy, Plan B, sets out what we will do to create a future where we are all connected and have equal opportunities to make our choices and thrive.
People we support and their family members say they want more involvement in reviews and staff recruitment.
People we support and family and friends respondents have mentioned a desire to stop the use of Personal Protective Equipment (PPE) that remains in place after COVID. They feel that PPE has an impact on people being able to communicate with staff.
What happens next?
We will:
- Create local action plans to respond to the survey results.
- Work with our area teams to create more social opportunities. Set up peer groups to gather information on what people we support want to do and achieve together.
- Look at ways we can provide more support with education and employment.
- Continue to roll out My Life active support, to enable more choice and person-centred opportunities (we’ll be sharing more about My Life active support in the coming months).
- Continue to improve our recruitment processes. Recruitment is a challenge across the care sector. We recognise the impact this has on people we support. Doing what we can to address this is a real priority for us. We’ll continue working to improve the efficiency of our recruitment processes and the areas of team stability that are within our control.
- Work with The Adventurers to create more accessible communications.
- We will advocate for the people we support by highlighting the inequalities they experience regarding PPE in decision-making forums.
More information
If you have any questions about the survey, or there's something you'd like to share with us, please email: feedback@brandontrust.org
