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Being a bank support worker

Benefit from the flexibility to take on either ad-hoc or longer-term shift patterns that work for you.

A life changing career

Is this you?

We find the right people with the right values to best support adults, young people and children with a learning disability, autism, or both:

  • Resilience
  • Team Player
  • Make Things Happen
  • Kind & Compassionate
  • Flexible & Creative
  • Problem Solver
  • Ask Questions

The benefits of being a bank support worker

Jim talks about what it means to him to be a bank support worker for Brandon.

In the video he explains why he chose to be a bank support worker, the flexibility it offers and the benefits.  

Supporting people

We provide support to people in a variety of settings including supporting people in their own homes (called 'supported living'), in registered care homes, and in day centres.

As a bank support worker you’ll support people in all aspects of their daily life. It's a very varied role that includes supporting people at home and in the community. We provide 'person centred' support which means you'll tailor the support you provide to the individual and support them to do what they want to do in their life. You'll also support with household tasks, cooking and managing finances. Many people need support with their personal care, some need support with eating and drinking, and some need support with their mobility.

In the community, you may, for example, support people with social activities, day trips, attending classes, doing sport, searching for employment, or attending college.

Training & development

If you’re successful at interview, you’ll need to provide training certificates to confirm you have the basic required skills. If you don’t already have these certificates you are welcome to use our eLearning resources to obtain them or use another training provider of your choice.

You’ll receive initial training to enable you to complete your probation and gain your Care Certificate. An experienced and competent member of the team will observe and assess your practice in your early weeks with us. Throughout your time with us you’ll also attend further training sessions as and when required.

Our training includes some online courses giving you the flexibility to do the training when and where you want. We also have offices where you can do your e-learning using our equipment and we can help you along the way. There are some topics (for example First Aid and Moving & Handling) that are delivered face-to-face by an instructor. Of course, if you’ve already completed this training and have a valid certificate, we will accept that.

You’ll be supported by our learning and development team, the bank coordinator and the team you work with.

Throughout your time with us you’ll also be able to attend further training sessions to continue your professional development.

Supporting people in their daily lives

Disabilities affect people in different ways, and our approach is always 'person centred'. Our support plans are carefully focused on the people we support's preferences, and are designed to enable people to be free to live more fulfilled lives. Depending on the needs of the people you support you may support in some or all of the following areas:

Personal Care

Many of the people we support need help with their personal care needs. For some people this may be in the form of simple prompts and reminders, whilst others require help with bathing or shaving, for example. Some people require support with intimate care needs.

Shift Work

You'll need to be flexible as bank support workers work shifts over 24/7 rotas including weekends.


Many of the people we support require help with their mobility, for example, they may be wheelchair users.

Eating & Drinking

Some people we support need help with eating and drinking. For some people, this may involve helping to cut up food, whilst others might need their food prepared in a certain way.


Some of the people we support communicate non-verbally in various ways, including for example, the use of sounds, gestures, or through the use of sign language.

Find out more about our roles