Brandon Trust Privacy Policy

Information for people we support, families and carers

If you’re supported by Brandon, some of your personal information is collected and stored. This is for lots of different reasons and enables us to support you.

The video below tells you more about the types of information we keep and how we use it.

People we support

You can download an easy read version of our privacy policy about how we use your information.

Family members, next of kin or carers of someone we support

Download and read a privacy policy which sets out how we use your information.

National Data Opt-Out

At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review all the confidential patient information we process on an annual basis to see if this is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose. You can find out more at

Privacy notice for this website

At Brandon, we are committed to protecting any personal and/or private information that you share with us. It is important that you know when, why and how we do this.

Our website privacy notice explains:

  • What types of personal information we collect
  • How we will use that information
  • How long we keep that information
  • How we store your information
  • How and when we share your information with others
  • How you can access and update your information
  • How you can change or stop us communicating with you

Do you have any questions or feedback about this privacy notice?

If you have any questions or feedback, please let us know by emailing or calling 0117 907 7200.

We also recommend that you read our Cookie Policy.

You can find out more about your rights relating to your personal information on the Information Commissioner’s Office website.

Why do we need to collect personal data?

Brandon exists to enable children, young people and adults with learning disabilities, autism or both, to live the lives they choose. To do this, we need to be able to communicate effectively with you. Collecting your data helps us do this as well as we can.

You can ask us to change the way we communicate with you at any time by emailing

Click the headings below for more information.

We are Brandon Trust. We provide support and services to enable people with learning disabilities and autism to live the lives they choose. In this policy, ‘Brandon’, ‘we’, ‘us’ or ‘our’ refers to Brandon Trust.

We are a company registered in England and Wales: Number 2365487
We are a registered charity in England and Wales: Number 801571
We are registered as a data controller with the Information Commissioners Office: Registration Number Z1616504

Personal information is any information that may be used to identify you. This could be your name, postal and email addresses, telephone number and/or your bank details if you are donating to us.

We collect this information when you do things like:

  • Register for our newsletters and updates
  • Request a service or information
  • Donate to us or set up a Direct Debit
  • Donate to our charity shops and add Gift Aid to your donation
  • Fundraise or volunteer for us

We also collect information through third parties, who are other organisations that we collect data from. Some examples of these are:

  • Donating through JustGiving
  • Signing up to a Brandon event through another website
  • Through social media sites like Facebook, Twitter and Instagram, if you have given permission to share this with us.

We only ever collect information from third parties if you have given them your permission and in line with their privacy policies.

We need to collect your information to help us keep in touch with you and make sure our communications are relevant to you. We also need to collect your data to make sure we can process things like fundraising donations in the right ways. We use your data for things like:

  • To provide you with information or services you have requested.
  • To manage and improve how we communicate with you – to ask you how you would like to be contacted and what information you would like to receive.
  • To process financial transactions such as donations, setting up a Direct Debit and / or processing gift aid.
  • Keeping a record of communications between us.
  • To further our charitable aims, including for fundraising activities.
  • To invite you to volunteer to take part in surveys or research.
  • To respond to feedback and queries.
  • To inform research that looks at interests, behaviours and demographics of the people who interact with us, to help us offer you better communications and information.

We make sure that we have the right technical controls in place to protect your personal details. Our network is protected and routinely monitored. We ensure that your information is only accessible to appropriately trained staff, volunteers, and contractors. We will hold your information for as long as you have an active relationship with us.

We use some external companies to collect or process personal data on our behalf. We do comprehensive checks on these companies before we work with them.

Some of our suppliers operate outside the European Economic Area (EEA). Although they may not be subject to UK data protections laws, we take all reasonable steps to ensure that they hold your data in accordance with UK data protection law.

We will never sell or rent your data to another organisation. We will not share your information with others for use in their marketing or fundraising.

We may use other companies to provide services on our behalf, such as processing online donations, delivering postal mail, or sending emails. We will only provide those companies with the information they need to deliver that service. We carefully select those companies to make sure that they handle your information to the same standards that we have set out here.

There are also some legal reasons that we might need to share your data. This includes if they are required by the police or to detect or prevent fraud.

We will only ever share your data in other circumstances if we have your explicit or informed consent.

Under UK data protection law, you have rights over the personal information we hold over you. These are:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

You can find summaries of what these rights mean on the ICO website.

You can choose how and if we communicate with you. You can change how we communicate with you or the details that we have for you, by contacting our communications team.

Phone: 0117 907 7200

You have the right to ask us to stop using your personal information at any time and if we don’t need it for the purpose you provided it to us (i.e. processing a donation or gift aid) we will do so.

If you want to stop receiving email updates from us, just click the ‘unsubscribe’ link which is at the bottom of any of our email updates. We’ll be sorry to see you go, but it is important that you have this choice.

You have the right to ask for a copy of the information we hold about you. To do this, please send us a letter telling us what information you want to see which includes proof of your identity to:

Data Protection Officer
Brandon Trust
Draycott House
Almondsbury Business Centre
Bradley Stoke
BS32 4QH

We reserve the right to charge a small admin fee in line with ICO guidance.

You can contact our Data Protection Officer via email at or via our postal address. Please mark the email or envelope ‘Data Protection Officer’.

You can make a complaint or raise a concern about how we process your personal information through the feedback section of our website.

You also have the right to complain about any use of your personal information with the Information Commissioners Office. You can contact them through their website or by calling 0303 123 1113.

Our website includes links to other websites, which are not owned or managed by us. We won’t pass any personal information about you to those websites. We aim to only link to websites that have a good reputation, but you will need read their privacy policies to find out how they use your personal information.

We may update and change this policy. The latest version will always be on our website.

If there are major changes, we will add a notice to our website or contact you. This policy was last reviewed in May 2022.