Information for families
Families are important to the people we support. That means you’re important to us too!
We champion a whole-life approach in everything we do – supporting people through every age and stage of life. This section aims to include everything you need to know about how we work with you, as well as links to useful resources and websites.
In consultation with people we support, their families, and staff, we have created a set of guiding principles on how we, as an organisation, work with families in a positive and productive way. We call this our Family Charter.
The family profile is used to provide a brief introduction to the family of a person Brandon supports. It captures key information. This information can help Brandon staff to understand what is important to your family, what you value, and how you and your relative like to be supported and communicated with.
We also encourage people we support and their families to complete a one-page profile about themselves. It can help to match the people we support (and their families), to the staff who support them.
One-page profiles and family profiles sit at the heart of person-centred organisations. You don’t have to complete a family profile, but if you do, we’ll only share it with the people that support your relative.
We want as many people as possible to be involved in improving our services. We think great support happens when lots of people come together and share ideas.
Following guidance from the Care Quality Commission (CQC), every year we send a survey to the people we support, and their friends and families. The survey helps us to continuously improve how we work, so that we can deliver the best possible support.
The 2025 survey report contained some really positive feedback from people we support and their family and friends. It also included the things people would like us to improve. We had 928 responses in total, an increase from 760 in 2024.
Our area managers and Brandon Adventurers have reviewed the results and we will make sure the required actions are included in our business plans. Our commitments include communicate with families more often and supporting people to see family and friends more often.
For the full results, download the My View survey report 2025.
We’ve also created an easy read version of the report: My View survey report 2025 – easy read.
If you have any questions about the survey, or there’s something you’d like to share with us, please email: feedback@brandontrust.org
Recruitment
Where possible and appropriate, we look at ways that you can be involved in the recruitment of support staff for your relative. If you’re interested in being involved, please contact the person who manages your relative’s support.
Training
We know that families are experts by experience. Sometimes family carers talk about their experience and expertise at staff training days. If you’d like to share your experience, knowledge, and advice as a family carer, please email julie.plant@brandontrust.org
Sharing stories
If there’s a story that you or your relative would like us to share in Brandon’s Family & Friends newsletter, on our website, or in our staff newsletter, please email communications@brandontrust.org and tell us more.
We publish a newsletter four times a year, sharing news and stories about what’s happening across Brandon.
You can sign up to receive it below.
We’re always happy to hear stories you want to share, so if you’d like to get involved, please email communications@brandontrust.org or call 0117 907 7200.
