Information for families

Families are so important to the people we support. That means you’re important to us too! This section aims to include everything you need to know about how we work with you, as well as links to useful resources and websites.

Two young women playing guitairs

In consultation with people we support, their families, and staff, we have created a set of guiding principles on how we, as an organisation, work with families in a positive and productive way. We call this our Family Charter.

The family profile is used to provide a brief introduction to the family of a person Brandon supports. It captures key information. This information can help Brandon staff to understand what is important to your family, what you value, and how you and your relative like to be supported and communicated with.

We also encourage people we support and their families to complete a one-page profile about themselves. It can help to match the people we support (and their families), to the staff who support them.

One-page profiles and family profiles sit at the heart of person-centred organisations. You don’t have to complete a family profile, but if you do, we’ll only share it with the people that support your relative.

We want as many people as possible to be involved in improving our services. We think great support happens when lots of people come together and share ideas.

Following guidance from the Care Quality Commission (CQC), every year we send a survey to the people we support, and their friends and families. The survey helps us to continuously improve how we work, so that we can deliver the best possible support.

The 2023 survey report contained some really positive feedback from people we support and their family and friends. It also included the things people would like us to improve.

Our area managers have reviewed the results specific to their area and produced action plans. We have made sure all our teams have the understanding and training to deliver person-centred support, and to actively support people to be in control of their own lives. We are also exploring options for people we support to control their own care records through digital tools.

For the full results, download the  My View survey report 2023.

We’ve also created an easy read version of the report: My View survey report 2023 – easy read.

If you have any questions about the survey, or there’s something you’d like to share with us, please email:


Where possible and appropriate, we look at ways that you can be involved in the recruitment of support staff for your relative. If you’re interested in being involved, please contact the person who manages your relative’s support.


We know that families are experts by experience. Sometimes family carers talk about their experience and expertise at staff training days. If you’d like to share your experience, knowledge, and advice as a family carer, please email

Sharing stories

If there’s a story that you or your relative would like us to share in Brandon’s Family & Friends newsletter, on our website, or in our staff newsletter, please email and tell us more.

We produce a quarterly newsletter for the family and friends of people we support.

The newsletter is full of up-to-date news and stories about what’s happening in Brandon.

You can sign up to receive it below.

We’re always happy to hear stories you want to share, so if you’d like to get involved, please email or call 0117 907 7200.

  • There are so many exceptional stories where the staff have gone above and beyond.

    Gloucestershire, Wiltshire, Hampshire & Warwickshire

  • Our son was visiting when my elderly father became very unwell. The staff supported my son brilliantly and reassured him.

    Bristol & North Somerset

  • My son loves the surfing days he has with Brandon.


  • Our daughter has recently been in hospital and the team have been wonderful in keeping in touch with the hospital and ensured her stay was as comfortable as possible.

    Bristol & North Somerset

  • Today, my son attended Playlink and had the best time. The support workers were utterly charming.

    A parent, Bristol

  • I can only compliment the staff; my son is happy and living a balanced and fulfilled life.


  • One support worker did an hour and a half of a Joe Wicks workout with the tenants.

    Bristol & North Somerset