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Outstanding supported living service in Gloucestershire

CQC outstanding ratingWe're extremely proud to announce that Brandon’s supported living service in Gloucestershire has been rated as outstanding by the Care Quality Commission (CQC).

It’s the second outstanding rating for Brandon, after our supported living service in Oxfordshire received the top rating two years ago. To put that into perspective, just 3% of all adult social care services in England are rated as outstanding.

The CQC inspectors were full of praise for the Gloucestershire service, as were the people we support who praised their kindness and compassion.

Independence and autonomy

The two-day inspection concentrated on the service for the 150 people who receive support from Brandon in the area.

The report said that the team's focus on challenging expectations had led to an increase in the number of people moving from 24-hour care settings to supported living.

“This enabled them to experience greater independence and control over their lives. The service excelled in ensuring people received a smooth transition between services with minimal disruption to their wellbeing.

“All transitions were a multi-professional process and were aimed at maintaining continuity, independence and autonomy for the person.

“For example, the service had worked closely with one person and their health professionals, over an 18-month transition period, to enable them to move from a secure hospital setting where they had been living for over six years, to a supported living flat in the community.

“For another person who had been living in residential care for over 30 years, the service had supported them by working closely with them, their representatives and health professionals, involved in their care, to enable them to move to a supported living setting.”

Exceptional leadership

Gloucestershire team leadersThe inspectors found the leadership to be exceptional and distinctive, which drove and improved high-quality, person-centred care.

The report says: “The vision of Brandon Supported Living was to promote a service in which people are ‘able to realise their potential as equal and active citizens who have control over their lives.’ All staff and senior management demonstrated this clear vision and a highly positive person-centred culture was seen throughout.

“Staff had set high standards for themselves and this promoted an exceptionally positive culture which challenged disability perceptions, improved the confidence of people and had very positive impacts on the lives of the people using the service.”

Live free

Brandon Chief Executive, Sue Porto, said: “We are absolutely thrilled to have achieved another outstanding rating!

“My congratulations and thanks to all staff in Gloucestershire Supported Living for the outstanding quality of support they provide every day, the impact of which is so evident for the people we support.

“I would also like to thank all of the stakeholders with whom we work so closely in Gloucestershire.

“Enabling people to live free is at the heart of what we do, and I am so proud that the CQC has recognised the commitment and dedication of everyone involved.”

More information

You can access the full CQC report on the CQC website.