At Brandon Trust, ‘quality’ has been identified as one of our seven key performance indicators.
Our Head of Quality and Governance is an integral member of the Executive Management Team, tasked with ensuring that quality permeates every aspect of our work.
We want to achieve excellent quality especially in the delivery of services to the people we support. They decide what good quality is to them, because as 'beauty is in the eye of the beholder', 'quality is in the experience of the consumer'.
A detailed study of how we plan quality service delivery is described in a Healthcare Quality Improvement Partnership (HQIP) case study (pdf).
We're also proud to have five of our services accredited through the National Autistic Society. Find out more about these and how we support people with autism.