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Annual survey

Graphic showing a woman placing five gold stars on a boardAt Brandon, we’re committed to providing high-quality support. We can only be certain of getting it right by listening to people and not being afraid to change and improve things that could be better.

Following guidance from the Care Quality Commission (CQC), we send an annual survey to everyone we support, and their family and friends. We’d like to thank you all for your participation. The response rate was 18%. In 2024, we aim to introduce measures to increase engagement with the survey.

It’s important for us to know how the people we support, and their family and friends, feel about Brandon and the support we provide. The survey helps us to continuously improve how we work, so that we can deliver the best possible support.

The 2023 survey report contains some really positive feedback. It also includes the things people would like us to improve.

Feedback from people we support

The feedback was extremely positive for most questions, including: ‘Do you know your support team well enough?’, ‘Do you have enough choice and independence?’, and “Do you get to try new things when you want to?’

Of the 15 questions we asked people we support, the highest negative result was for the question: ‘Are you involved in writing your own support plan?’

As a result, over the coming year, we will look at ways of increasing people’s involvement in planning their support.

Feedback from family and friends

The responses from family members and friends of people we support, were also largely positive. We have identified that there seems to be a theme around involvement in writing support plans.

Key areas of focus for the year ahead

Area managers will review the results specific to their area and produce an action plan. We will make sure all our teams have the understanding and training to deliver person-centred support, and to actively support people to be in control of their own lives.

Find out more

For the full results, download the My View survey report 2023 (pdf, 1.06MB).

We've also created an easy read version of the report: My View survey report 2023 - easy read (pdf, 431KB)

Further information

If you have any questions about the survey, or there's something you'd like to share with us, please email: feedback@brandontrust.org